Since the Berlin release, it is no longer possible to drill through Reference Icons that are in variables. This is expected behavior.

Steps to Reproduce

  1. Navigate to Service Catalog > Can We Help You? >Create a New Incident.
  2. Enter a name in Open on behalf of this user field.
  3. Look up the newly created incident.
  4. Go to the variable section.
  5. Try to dril through Reference Icon.


Hover over the icon to view the referenced record.

Related Problem: PRB576438

Seen In

Aspen Patch 2 Hot Fix 5
Aspen Patch 5
Berlin Hot Fix 5
Berlin Patch 4
Calgary Patch 2 Hot Fix 5
Fuji Patch 11

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-27 06:56:40