Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Wildcards in reference autocomplete functions differently in form-view and list-view - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Wildcards in reference autocomplete functions differently in form-view and list-view
KB0563710

Wildcards in reference autocomplete functions differently in form-view and list-view


944 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When using wildcards in Reference Autocompletes:

* in form view, on a reference field when typed two asterisks, all the columns defined in ref_ac_columns are displayed
* in list view, only the display value column is displayed

Please refer to the attached screenshots.

Steps to Reproduce

  1. Login to a Fuji or Geneva instance.
  2. Open any incident list.
  3. From the list view, double click on one of the Assigned To field headers.
  4. Type **.
    Only the display value column is shown.



  5. Open any of the incident records.
  6. From the incident form, in the Assigned To field, type **.

    Along with the assignee name, the email field is also displayed for autocomplete.

 

Workaround

No workaround is available yet. The problem is being investigated. Please subscribe to this Known Error article for updates as they become available.


Related Problem: PRB657651

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • two_asterisks_formview.JPG
  • two_asterisks_listview.JPG

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.