Geneva Patch 3 Hot Fix 1

The Geneva Patch 3 Hot Fix 1 release provides fixes for the Geneva release. For more information about how to upgrade an instance, see How to upgrade a ServiceNow instance and manage scheduled upgrades.


For Geneva Patch 3 Hot Fix 1:

  • Build date: 02-02-2016_1400
  • Build tag: glide-geneva-08-25-2015__patch3-hotfix1-01-27-2016


Fixed problem in Geneva Patch 3 Hot Fix 1


Problem Short description Description Known Error article



Reparenting from [ cmdb_ci ] to [ cmdb ] is causing a long upgrade completion time with the potential for data loss during the upgrade

ServiceNow engineers have determined that one of the maintenance activities executing during the upgrade (reparenting cmdb_ci to cmdb) is causing significant delays, leading to extended upgrade durations. In limited situations, it is also possible to lose changes made to records on these tables while the upgrade is running.

Instances with more than 2 million records in the CMDB tables have experienced extended upgrade durations of at least 30 minutes.

During the table maintenance, new changes made to records in the affected tables may not be preserved. Because of the sensitivity to timing, we cannot reliably predict when the issue may occur. Since the change to the CMDB record is lost when the upgrade completes, we consider this defect to have a high impact.



Fixes included with Geneva Patch 3 Hot Fix 1

Geneva Patch 3 Hot Fix 1 includes:

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Article Information

Last Updated:2016-02-05 08:21:14