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Platform Support Model: Recommended Roles - Responsibilities - Considerations - Support and Troubleshooting
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  • Platform Support Model: Recommended Roles - Responsibilities - Considerations
KB0553714

Platform Support Model: Recommended Roles - Responsibilities - Considerations


19600 Views Last updated : Apr 4, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

ServiceNow recommends new customers to consider instantiating a ServiceNow Platform Support Team. This team serves a critical role in establishing, maintaining, and extending ServiceNow as a strategic business platform within the customer organization.
The responsibilities of the team ensure stability, performance, and a user experience that leads to high levels of satisfaction and includes:
  • Enhancement of existing application configurations
  • Development of new ServiceNow applications and services
  • Management and resolution of ServiceNow application incidents

Related Links

The purpose of the attached document is to identify the recommended roles, responsibilities, and considerations that enable organizations to effectively manage, optimize, and extend the ServiceNow platform:

ServiceNow Platform Support Model: Recommended Roles, Responsibilities and Considerations.


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Attachments

Attachments

  • PlatformSupport_WhitePaper_112015.pdf

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