Platform Support Model
In good practice, ServiceNow recommends that you consider instantiating a ServiceNow Platform Support Team. This team serves a critical role in establishing, maintaining, and extending ServiceNow as a strategic business platform. The responsibilities of the team ensure stability, performance, and a user experience that leads to high levels of satisfaction and includes:
- Enhancement of existing application configurations
- Development of new ServiceNow applications and services
- Management and resolution of ServiceNow application incidents
The purpose of this document is to identify the recommended roles, responsibilities and considerations that enable organizations to effectively manage, optimize, and extend the ServiceNow platform.
For more information, please see attached Platform Support White Paper.