ServiceNow recommends new customers to consider instantiating a ServiceNow Platform Support Team. This team serves a critical role in establishing, maintaining, and extending ServiceNow as a strategic business platform within the customer organization.
The responsibilities of the team ensure stability, performance, and a user experience that leads to high levels of satisfaction and includes:
- Enhancement of existing application configurations
- Development of new ServiceNow applications and services
- Management and resolution of ServiceNow application incidents
The purpose of the attached document is to identify the recommended roles, responsibilities, and considerations that enable organizations to effectively manage, optimize, and extend the ServiceNow platform: