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Description

Unicode Arabic characters are not being exported to PDF. This can affect edge-encryption partners procedures depending on these special unicode characters being parseable inside the PDF.

 

Steps to Reproduce

 

  1. Navigate to Incident > Create New.
  2. In Short Description, enter ஹலோ how are you.
  3. Right-click the form header and select Save.
  4. Right-click the form header and select Export > PDF (Portrait).
    Note that the PDF does not contain the special Unicode characters. The Unicode characters are stripped out so the PDF only shows how are you instead of ஹலோ how are you.

Workaround

This problem was fixed in the Helsinki release. There is no applicable workaround for earlier releases.

 


Related Problem: PRB640859

Seen In

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Fixed In

Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-21 05:36:02
Published:2018-05-21