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Description

Software Counter Summary for 'not allocated' is set to zero for unrelated counters when a counter is updated with either the UI action 'Count Licenses' or after the daily job 'SAM License Counters'.

Steps to Reproduce

  1. Activate the SAM plugin.
  2. Create a counter/model/license for each of two different software products.
  3. Ensure there are rights in the licenses greater than zero.
  4. Run Count Licenses on one counter.
  5. Confirm there are rights in the Not allocated summary.
  6. Run Count Licenses on the second counter.
  7. Confirm there are rights in the Not allocated summary of the second counter.
  8. Confirm the value of rights is zero in the Not allocated summary of the first counter.
  9. Run Count Licenses on the first counter.
  10. Confirm there are rights in the Not allocated summary of the first counter.
  11. Confirm the value of rights is zero in the Not allocated summary of the second counter.

Workaround

Right-click in the header bar of the Software Counter record and select Rebuild SAM Cache from the context menu.


Related Problem: PRB652102

Seen In

Eureka Patch 11
Fuji Patch 11 Hot Fix 1
Fuji Patch 8
Helsinki Patch 5

Fixed In

Fuji Patch 12
Helsinki
Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-27 11:42:22
Published:2015-11-23