CMDB Strategy and Planning
The attached white paper and its associated workshop are intended to inform organizational senior IT leadership of the value of the ServiceNow Configuration Management Database (CMDB) and the first steps to take towards implementation. Every instance of ServiceNow includes a CMDB and associated management capabilities, but many organizations struggle with how to get started. The white paper discusses the rationale behind investing in a CMDB and the essential first steps required for successful implementation.
For further information, please see attached document.