If you have a CMS page that uses a URL suffix of "service_catalog" and it renders the service catalog cart, when you press the "Proceed to Checkout" button, it will redirect back to the "service_catalog" page rather than taking you to the checkout screen.

Steps to Reproduce

This can be reproduced in Eureka and Fuji environments:

  1. Navigate to Content Management >Pages
  2. Filter by name: Portal - Order Hardware.
  3. Change the URL suffix:
    from: order_hardware
    to: service_catalog
  4. Click View Page, or launch the URL to display the page within the CMS: https://<instance>.service-now.com/ess/service_catalog.do
  5. Select any item (for example, Sales Laptop), then click Add to Cart.
  6. Click Proceed to Checkout.
  7. Note that the user is not taken to checkout but redirects to the same page (service_catalog).


This is not considered a defect; service_catalog.do is a valid page for the system, used specially when the request is cancelled. For this reason, it is considered a "reserved word" and should not be used as a URL suffix value.


Related Problem: PRB627501

Seen In

Eureka Patch 8
Fuji Patch 5
Fuji Patch 9

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2015-11-09 11:03:55