Legacy kb_home UI page could be customized; however, Knowledge v3 uses Angular $knowledge.do and knowledge_home_launcher, which is no longer editable nor customizable.
Steps to Reproduce
- Navigate to Self-Service > Knowledge.
- Launch the following URL: https://<instance>.service-now.com/$knowledge.do#/search?kb=
- Note that there is no exposed code (for example, UI macro) that is accessible to customize this page.
Knowledge Management v3 is based on Angular, and customization of this Angular content requires special consideration.
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Related Problem: PRB635941