Legacy kb_home UI page could be customized; however, Knowledge v3 uses Angular $knowledge.do and knowledge_home_launcher, which is no longer editable nor customizable.

Steps to Reproduce

  1. Navigate to Self-Service > Knowledge.
  2. Launch the following URL: https://<instance>.service-now.com/$knowledge.do#/search?kb=
  3. Note that there is no exposed code (for example, UI macro) that is accessible to customize this page.


Knowledge Management v3 is based on Angular, and customization of this Angular content requires special consideration.

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB635941

Seen In

Fuji Patch 10 Hot Fix 9
Fuji Patch 5
Fuji Patch 7 Hot Fix 5
Fuji Patch 8
Fuji Patch 9
Geneva Patch 4

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-07 12:20:25