The onChange catalog client script exhibits different behavior on mobile/desktop.

Steps to Reproduce

  1. Create an onChange catalog client script on a variable of type Single Line Text attached to a catalog item.
  2. Add an alert or console.log statement.
  3. Navigate to the catalog item and enter some value in the variable field. 
  4. Observe that when clicking elsewhere, the script is invoked and the alert dialog/console.log shows up.
  5. Navigate to the same catalog item in mobile view and start typing some value in the variable field.
  6. Observe that the script is invoked after every single character is entered in the field.


The fix is within the ServiceNow code base therefore a workaround is not possible. If you are experiencing this issue, contact ServiceNow Customer Support and request an upgrade to the latest release where this resolved.

Related Problem: PRB619519

Seen In

Eureka Patch 10
Eureka Patch 6

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-03-14 10:47:41