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Viewing remaining customer hours in Remote Services


Overview

Remote Administration, Remote Administration OnDemand, and Express Remote Services are paid packaged services that are offered and contracted by ServiceNow Remote Services.

For general information, see Remote Administration.


Instructions


Users with the rsa_customer role can view the number of Remote Services hours purchased, used, and remaining.

To view remaining customer hours from the Service Catalog:

  1. Open HI at hi.service-now.com.
  2. Click Service Catalog
  3. Click Service Packages.
  4. To obtain more information, click a Number. 

To view remaining customer hours from the Company Information page:

  1. Open HI at hi.service-now.com.
  2. Click Manage Accounts
  3. Click Manage Company Information.
  4. Click View Remote Services Packages.
  5. To obtain more information, click a Number. 

To view remaining customer hours from the My Company link:

  1. Open HI at hi.service-now.com.
  2. Click your name in the upper right corner of the portal.
  3. Select My Company.
  4. Click View Remote Services Packages.
  5. To obtain more information, click a Number. 

Article Information

Last Updated:2016-08-24 06:46:02
Published:2015-10-27