When the License Counters job of the Software Asset Management application is run in an environment with several software installations, the job run may take several hours to complete.

Steps to Reproduce

  1. Activate the Software Asset Management plugin.
  2. Run the License Counters job.
    The License Counters job runs for several hours and repeatedly queries the "cmdb_sam_sw_install0.'sys_id" NOT IN" condition.


As no workaround is available currently, you must schedule the License Counters job during long off hours. 

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Related Problem: PRB634711

Seen In

Eureka Patch 11
Eureka Patch 11 Hot Fix 2
Eureka Patch 7 Hot Fix 6
Eureka Patch 8
Fuji Patch 3
Fuji Patch 5
Fuji Patch 6

Fixed In

Eureka Patch 12
Fuji Patch 7

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-06-01 10:39:04