Altering the Order Things content page breaks CMS functionality.

Steps to Reproduce

  1. Configure the base system Request Developer Project Equipment Order Guide and verify it works in the base system:
    1. Navigate to https://demonightlyeureka.service-now.com/nav_to.do?uri=sc_cat_item_guide.do?sys_id=25110912372211003e7d40ed9dbe5dd6
    2. Populate Category=Hardware.
    3. Test by navigating to: https://demonightlyeureka.service-now.com/ess/order_hardware.do
    4. Select Request Developer Project Equipment.
    5. Double-click Access and click the Choose Options button.
    6. Note that the next page in the workflow displays as expected.
    7. Select the Check out button.
    8. Note that the next page in the workflow displays as expected.
    9. Submit the Order button, etc.

  2. Alter CMS homepage:
    1. Navigate to Content Management > Pages > Order Things:
    2. Replace:
      Name: Order Things
      URL suffix: order_things
      Name: Service Catalog
      URL suffix: service_catalog
    3. Navigate to Service Catalog > Maintain Catalogs > Service Catalog > Sites.
    4. Update the CMS homepage from order_things to service_catalog.
      The order_hardware content page is now automatically updated to Parent page=Service Catalog; the base system was Parent page=Order Things.

  3. Retest the Order Guide:
    1. Repeat steps 1c through 1e above.
    2. Note the functionality breaks when you select Choose Options button.


Two workaround options include:

  • Back out the CMS Changes in step 2 to resolve the issue.
  • Modify the Order Hardware iFrame URL that is used by the Portal - Order Hardware content page:
    • change from: com.glideapp.servicecatalog_category_view.do?sysparm_parent=d258b953c611227a0146101fb1be7c31&sysparm_view=
    • change to: ../com.glideapp.servicecatalog_category_view.do?sysparm_parent=d258b953c611227a0146101fb1be7c31&sysparm_view=

Related Problem: PRB612850

Seen In

Eureka Patch 5 Hot Fix 1
Fuji Patch 7 Hot Fix 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2015-12-28 20:57:32