Steps to Reproduce
- Go to Service Catalog > Catalog Definitions > Maintain Categories > Software.
- Right-click the Description label and select Configure Dictionary.
- Change the type from Translated Text to Translated HTML.
- Update the content to include html (for example, add bullets).
- Go to https://demonightlyus.service-now.com/ess/order_software.do.
- Notice the html tags are rendered as plain text:
This issue occurs as a result of changing the data type of a column, which is not supported. The fix is to revert back to the original data type. Only plain text is supported in the Category Description field.
Related Problem: PRB633206