Category Description Translated HTML field renders html as plain text in CMS.

Steps to Reproduce

  1. Go to Service Catalog > Catalog Definitions > Maintain Categories > Software.
  2. Right-click the Description label and select Configure Dictionary.
  3. Change the type from Translated Text to Translated HTML.
  4. Update the content to include html (for example, add bullets).
  5. Go to https://demonightlyus.service-now.com/ess/order_software.do.
  6. Notice the html tags are rendered as plain text:



This issue occurs as a result of changing the data type of a column, which is not supported. The fix is to revert back to the original data type. Only plain text is supported in the Category Description field.

Related Problem: PRB633206

Seen In

Helsinki Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-14 17:20:14