The 'Show Workflow' UI Action generates a wrong URL link when used in CMS pages, adding the CMS site prefix, for example, '/ess'.

The URL generated failing to display the frame is:

When removing the /ess section, the workflow shows correctly:

Steps to Reproduce

  1. Navigate to the base system ESS pages:
    https://<Eureka instance>.service-now.com/ess/change_request_list.do?sysparm_query=active%3Dtrue

  2. Select a change associated with a Workflow Context (for example, any change that displays the Related Links > Show Workflow option).

  3. Select Related Links > Show Workflow. This URL launches and displays a blank page:
    https://<Eureka instance>.service-now.com/ess/context_workflow.do?sysparm_stack=no&sysparm_table=change_request&sysparm_document=f4b5ff312b5631006c59ae6219da1553&sysparm_stack=no

  4. Modify the URL and note that this works:
    https://<Eureka instance>.service-now.com/ess/../context_workflow.do?sysparm_stack=no&sysparm_table=change_request&sysparm_document=f4b5ff312b5631006c59ae6219da1553&sysparm_stack=no

  5. Note that removing the CMS site's URL suffix works:
    https://<Eureka instance>.service-now.com/context_workflow.do?sysparm_stack=no&sysparm_table=change_request&sysparm_document=f4b5ff312b5631006c59ae6219da1553&sysparm_stack=no


  1. After clicking the Show Workflow link, remove from the URL the reference to the CMS site name, for example, base system: /ess
  2. Reload the page to allow the workflow to show correctly.

Related Problem: PRB605793

Seen In

Eureka Patch 2
Eureka Patch 8
Fuji Patch 5

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Article Information

Last Updated:2015-11-09 11:05:56