In CMS, iFrame is not resizing correctly and is displaying a vertical scroll bar.

Steps to Reproduce

  1. Impersonate an ITIL User.
  2. Launch CMS site (for example, https://<instance>service-now.com/ess).
  3. In the Get Help section on the homepage, select Issue Status.
  4. Select an incident from the list.
    Note that a vertical scrollbar displays for the Active Incidents iFrame (where sizing is Expand to fit) on incident_status content page:



If upgrading to a version listed in the Fixed In section below is not possible, the following workaround can be used:

  1. Override the UI macro named ui_page_footer by importing the attached xml (sys_ui_macro_workaround.xml) file.
  2. Edit the CMS CSS by adding:

    .section_header_content_no_scroll.touch_scroll {
    overflow: visible;

For more information, see ServiceNow Geneva iFrame Resize UI Script.js

Related Problem: PRB628936

Seen In

Eureka Patch 4
Fuji Patch 10
Fuji Patch 2 Hot Fix 1
Fuji Patch 7
Fuji Patch 7 Hot Fix 5
Fuji Patch 8
Fuji Patch 9
Fuji Patch 9 Hot Fix 1
Geneva Patch 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 5

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-11-22 10:33:42