Clicking a knowledge result from a CMS global search appears to break out of CMS on Fuji. After performing a global search in CMS in Fuji, clicking a knowledge search result functions as if it is not in CMS anymore. The result page (kb_view.do) replaces all CMS layout and opens in a full page.
Steps to Reproduce
- Log in to the Fuji CMS site (for example, https://<instance>.service-now.com/ess).
- Use a global search in top-right corner and search for a term (for example, computer).
- Scroll through the results to the Knowledge & Catalog section and click any Knowledge Base record. (For example, Are Copyrighted Files Illegal to Have On My Computer?)
- Note that the results open in full page, without the CMS framework and CMS layout rendered:
If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue.
Related Problem: PRB630826