Geneva enhancements | Business Management

New applications and changes

This article covers new features and notable changes in Business Management in Geneva.

Note: This is a summary of Geneva features and enhancements. For full details and the most up-to-date information, including changes and requirements, see Geneva Release Notes in ServiceNow Product Documentation.


Business management enhancements

New and enhanced features for Business Management include:

Financial Management
Cost models A cost model is the set of rules, methods, and metrics that tell the application how to allocate expenses to the accounts in the IT chart of accounts. You can create several cost models and choose which one you want to run the allocation engine against.
Budgets A budget provides a way to plan for costs, make forecasts, and evaluate actual expenses versus planned expenses. A budget console helps you manage budgets and forecasts, and the budget variance report shows you a comparison of actual expenses compare to budgets.

Multiple currency support for budgets The items in your budget plans can be priced in different currencies and converted to the budget currency.

Governance, Risk and Compliance
Profile Types Profile Types are used to quickly identify a list of common records that should be assessed for risk. For example, a risk manager may want to perform a risk assessment against all of the organization’s operational applications. Using profile types, the user can define a source table (e.g. Applications) and apply filter conditions (e.g. Operational status = Operational).


Profiles aggregate GRC information, specifically risk, related to a specific item. Profiles can exist for any record on any table on the platform, such as for a business service, vendor, demand, software, or contract. An item can only have one profile, but it can belong to many Profile Types.
Risk Definitions

Risk Definitions act as a template for creating risks, but also allow you to group like risks together. Risk definitions can be used to ensure that risks are assessed consistently across all Profiles in a Profile Type. For example, a risk manager may want to assess all applications for the risk of an outage. A risk manager can create a risk definition (e.g. Application Outage) and relate the risk definition to the profile type (e.g. Applications). ServiceNow will then generate a risk in the risk register for each record related to the related Profile Type.

Risk Criteria Risk Criteria are the scoring values attributed to the likelihood that a risk will occur, and the significance to your organization if the risk does occur. Risk Criteria values can be modified using the Risk Properties and Risk Criteria Thresholds.

Risk Properties Risk Properties allow an administrator to set the maximum Significance and Likelihood values that are available on the risk form.
Risk Scoring Users are now able to set an inherent and residual score for the likelihood and significance of a risk. These values result in a calculated score for the risk based on how an organization responds to it via mitigation or other methods. All of the scores for individual risks associated with a profile roll-up to overall scores for the inherent, residual, and calculated risk of that Profile.

Risk Overview The Risk Overview provides an executive view into Risk, allowing Risk Managers to quickly identify areas of concern by pinpointing profiles with known high risk, as well as, by displaying warnings for profiles in non-compliance, which increase risk. The overview is a homepage which displays up-to-the minute information in gauges which contain valuable visuals such as the new Heatmap.

Risk Criteria Thresholds

Risk Criteria Thresholds allow an organization to modify the labels associated with the Risk Criteria values for Significance and Likelihood, so that the values align with the organization’s risk scoring methodology.

     Changed in the Geneva release:

  • All references to “IT GRC” have been eliminated, and are now simply “GRC”.
  • On the control test definition form, when the condition type is “Attestation,” the user recipient field is now a ‘slush bucket,’ so that multiple users or groups can be identified as recipients.
  • On the control test definition form, when the condition type is “Attestation,” setting the assignment type field to Dynamic enables the admin to choose a field from a table as the recipient. All users specified in this field will be recipients of the attestation.
Project Management

Enable functional and data separation between Project Portfolio Suite (PPS) applications using teamspaces. You can assign teamspace-specific roles to allow divisions in your organization, such as Marketing, Finance, and Facilities, to access a dedicated teamspace.

Planning console The Planning Console provides a unified graphical interface to the Project application, including new hierarchical Work Breakdown Structure (WBS) lists and a new Gantt chart.

Task dependencies In addition to finish-to-start dependencies, these are also supported:
  • Start-to-finish
  • Start-to-start
  • Finish-to-finish

Project dependencies can be created from the list view of project tasks, from lists on the workbench, and from the WBS hierarchy on the planning console.

Task relationships The application automatically prevents cyclical dependences and relationships between tasks.

Task checklists

Checklists are available for project tasks. Checklists provide a way to check off activities that must be completed on a task.
Resource Management
Resource workbench A resource workbench gives resource requesters and managers a comprehensive view of resource capacity, availability, allocation, and utilization, utilization for selected group or user resources.. The resource console is deprecated. Use the resource workbench to accomplish the same tasks.
Soft and hard booking The application distinguishes between the request for a resource, which is considered a soft booking, and an approved resource allocation, which is considered a hard booking.

Full time equivalence (FTE) Instead of requesting resources for a specific number of hours, you can request resources for an amount of time that represents an equivalent to full time work.

Allocation types

You can request that allocations be in weekly or monthly blocks, or a block that represents the entire duration of the plan.
Member preference

You can request either all members or specific members from a resource group.
Resource Management Reports

New reports are available by default to show resource availability and utilization.


Additional resources

For more Geneva enhancements, see:



Article Information

Last Updated:2015-12-08 12:50:43