Upgrading to Geneva Overview


The Geneva release provides enhancements that drive the enterprise service model and improve the user experience. This article provides information and links to additional resources to help you upgrade to Geneva and establish best practices in each section below:

  • Before upgrading to Geneva – Review best practices.
  • Highlights – Find out what's new in Geneva. 
  • Enhancements – View new features and notable changes.
  • Submit feedback – Send feedback in the comments section or participate in the Community.


Before Upgrading to Geneva: Best Practices

Review this information before upgrading an instance to Geneva:

  • Customers using domain separation should not upgrade to the initial release of Geneva.
  • Customers using Oracle should not upgrade to the initial release of Geneva.
  • Customers may notice a difference in appearance for UI pages, see:
    • Upgrading to Geneva causes catalog UI Pages to lose styling: KB0551657.
  • If you are a Life Science customer, you must deactivate the user Self-Lockout Prevention business rule. See KB0547061 for more information.
  • When upgrading from releases prior to Eureka, users using Test Management may see a error message: org.mozilla.javascript.EvaluatorException: GlideRecord.addQuery() - invalid table name: vtb_board. Activate the Visual Task Boards plugin to stop this message from appearing.



A few significant highlights include:

  • Security Operations Management – The Security Operations Management Suite (OMS) delivers security incident response and vulnerability response capabilities for the security practitioner. Featured products include Security Incident Response (SIR) and Vulnerability Response.
  • IT Service Management - Service 360 is an extension of Service Portfolio Management in the Geneva release. This enables monitoring of Business Service Performance, consolidates data, identifies areas for remediation, and more.
  • IT Operations Management - Service Mapping is a new application in the Geneva release. In the Fuji release, ServiceWatch version 3.6 was a stand-alone product with its own infrastructure including a database, a collector component, the credentials store, and a user interface. In the Geneva release, Service Mapping is a native ServiceNow application.
  • Automation Platform - The Edge Encryption application plug-in provides customers with an end-to-end native solution to manage the encryption of their ServiceNow data that helps them solve challenges tied to sovereignty concerns, data loss prevention, and regulatory compliance.
  • Business Management - Teamspaces enable functional and data separation between Project Portfolio Suite (PPS) applications. You can assign teamspace-specific roles to allow divisions in your organization, such as Marketing, Finance, and Facilities, to access a dedicated teamspace. 
  • Service Management for the Enterprise - The Service Management Core installs the core Service Management items used to allow other-related plugins to work, such as Field Service, Facilities, HR, Legal, Finance, Marketing, and other Service Management applications created using a template.
  • User Interface - The UI16 interface is available in supported browsers and is enabled by default for new instances. UI16 provides usability improvements and design changes, including an enhanced application navigator, new themes, and updated icons. For upgraded instances, administrators may need to activate UI16.




Visit the Geneva enhancements articles for a full list of new features and notable changes:


Feedback is encouraged. Ask questions, get help, or tell us what you think: 


Additional Resources



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Last Updated:2015-12-08 12:01:50