Site (URL Suffix) for CMS is case sensitive
The link to access a CMS site uses the following format:
The <site suffix> is defined by the URL Suffix field on the Site form.
A URL only redirects the user to the CMS Site if the <site suffix> case is entered correctly.
The following is reproducible:
- https://<instance>.service-now.com/ESS ....directs to the standard non-CMS User Interface
- https://<instance>.service-now.com/Ess .....directs to the standard non-CMS User Interface
- https://<instance>.service-now.com/ess .....directs to CMS Site as expected
A problem record was created for this issue. Development confirmed the behavior and closed this problem noting there no plan to alter this behavior in any of the upcoming releases.
As a result, careful consideration must be made when creating a custom CMS site and populating the URL Suffix field on the Site record.