Site (URL Suffix) for CMS is case sensitive

The link to access a CMS site uses the following format:

https://<instance>.service-now.com/<site suffix>

The <site suffix> is defined by the URL Suffix field on the Site form.

A URL only redirects the user to the CMS Site if the <site suffix> case is entered correctly.

Symptoms

The following is reproducible:

• https://<instance>.service-now.com/ESS ....directs to the standard non-CMS User Interface
• https://<instance>.service-now.com/Ess .....directs to the standard non-CMS User Interface
• https://<instance>.service-now.com/ess .....directs to CMS Site as expected

A problem record was created for this issue. Development confirmed the behavior and closed this problem noting there no plan to alter this behavior in any of the upcoming releases.

As a result, careful consideration must be made when creating a custom CMS site and populating the URL Suffix field on the Site record.

However, the following solution can be used as a workaround (please note that this solution is provided as is and should be run at one's own risk as this is only provided as a demonstration on how to workaround this issue):

Create a global UI script:

• API Name: Portal case insensitivity redirect
• Global: true
• Active: true
• Script:
  

  function portalRedirect() {
    if ((document.URL.indexOf('Ess') != -1) || (document.URL.indexOf('ESS')) != -1) {
      // replace ess with the site name and make sure to cover all cases (i.e. ESS, Ess, EsS, ESs, etc.)
      window.location = '/ess/';
    }
  }
  addLoadEvent(portalRedirect);​