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Site (URL Suffix) for CMS is case sensitive

 

Problem

The link to access a CMS site uses the following format:

https://<instance>.service-now.com/<site suffix>

The <site suffix> is defined by the URL Suffix field on the Site form.

A URL only redirects the user to the CMS Site if the <site suffix> case is entered correctly.

 

 

Symptoms

The following is reproducible:

  • https://<instance>.service-now.com/ESS ....directs to the standard non-CMS User Interface
  • https://<instance>.service-now.com/Ess .....directs to the standard non-CMS User Interface
  • https://<instance>.service-now.com/ess .....directs to CMS Site as expected

  

Cause
A problem record was created for this issue. Development confirmed the behavior and closed this problem noting there no plan to alter this behavior in any of the upcoming releases.

 


Resolution
As a result, careful consideration must be made when creating a custom CMS site and populating the URL Suffix field on the Site record.

Article Information

Last Updated:2017-01-30 07:31:30
Published:2015-10-15