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Description

Logging in through a CMS portal page and navigating to a page that includes the knowledge_home_launcher.do page in an iFrame directs to kb_home instead of $knowledge on Internet Explorer (IE9, IE10, and IE11).

Steps to Reproduce

  1. Open a Fuji instance on IE9, IE10, or IE 11.
  2. Configure the CMS page knowledge_splash.do to include an iFrame to kb_home_launcher.do:
    • Navigate to Content Management > Pages.
    • Open Portal - Knowledge Splash.
    • In Related Links, click Edit Page.
    • Click Add Content.
    • Select New iFrame.
    • Add the iFrame to the page by clicking one of the Add Here dropzones.
    • To add the knowledge_home_launcher.do URL, click the Click here to configure this reusable IFrame block.
      • Name: knowledge home
      • Frame name: gsft_main
      • Sizing: Expand to fit
      • URL: /knowledge_home_launcher.do
    • Click Submit.
  3. Launch CMS (for example, https://<instanceURL>/ess).
    This step is important - it is only reproducible logging into CMS.
  4. Log in as any user.
  5. Navigate to knowledge_splash.do by clicking the Knowledge link.
    You are redirected to kb_home instead of the expected $knowledge page.

Important Notes:

  • If you login at navpage.do first, then navigate to /ess/knowledge_splash.do, the $knowledge.do is displayed as expected in IE
  • If you perform the workflow above using Chrome or FireFox, $knowledge.do displays as expected

It appears this is returning NULL in IE when logging in using the ESS portal instead of logging in using navpage gs.getSession().getProperty('user_agent_version').

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix to this issue.


Related Problem: PRB648931

Seen In

Fuji Patch 11

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-01 16:27:39
Published:2015-10-31