'Copy' UI action for sc_cat_item record only copies the Category reference field on the form, and not all of the Categories within the Categories related list. When a Catalog admin clicks 'Copy' on the sc_cat_item record, they expect that all of the Categories within the Categories related list are copied over. The 'Copy; UI action for the sc_cat_item record only copies one Category, due to the Category value existing within the Category reference field on the sc_cat_item table.

Steps to Reproduce

In a Eureka or Fuji instance:

  1. Navigate to Service Catalog > Catalog Definition > Maintain Items.
  2. Click Apple iPad 3.
  3. Under the Related Lists, click the Edit... UI action.
  4. Remove any existing Categories and add 5 or 6 new Categories.
  5. Save.
  6. On the Catalog Item form [sc_cat_item], click Copy. You will be re-directed to the list view of the Catalog Item.
  7. Select the Catalog Item Copy of iPad 3.
  8. Scroll to the related list.

Notice only one Category is there.



The fix is within the ServiceNow code base therefore a workaround is not possible.  If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix to this issue.

Related Problem: PRB646619

Seen In

Fuji Patch 6

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-04-04 14:48:52