With the Maintain Cart Layouts feature turned on, the sc_request view should show the new styled view of a request, but is still shows the old style.

Steps to Reproduce

  1. Navigate to Service Catalog > Catalog Policies > Properties.
  2. Find the property named Use the sc_layout driven cart macros (glide.sc.use_cart_layouts) and ensure that Yes is selected.
  3. Navigate to Self-Service > My Requests.
  4. Click on any request.
    Note that the UI rendered is still the older version and does not honor any changes made in the Order Status Screen in Maintain Cart Layouts.


  1. In the application navigator, type sys_navigator.list.
  2. Press Enter or Return on your keyboard.
  3. Select the entry labeled sc_request.
  4. Edit the script to replace both occurrences of the following:
    if (useLayouts == 'true')
    if (useLayouts)
  5. Click Update.

    Note: If you change the script, any future upgrades ignore the script and fixes or enhancements are not applied. The update record can be removed from the sys_update_xml table before upgrade to enable the system to make changes to this file.

Related Problem: PRB647319

Seen In

Fuji Patch 11
Fuji Patch 12 Hot Fix 1
Fuji Patch 7 Hot Fix 5
Fuji Patch 8
Fuji Patch 9
Geneva Patch 1
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 7

Fixed In

Geneva Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-08-10 18:44:54