Multi text (read-only) field scrollbar does not scroll on IE9. It does work on Internet Explorer 11.

Steps to Reproduce


  1. Open an incident that has a large amount of text in the Description field so the right-hand scroll bar renders.
  2. Make the description read-only using any of the following methods:
    • sys_dictionary
    • UI Policy
    • Client Script
  3. View the incident form using Internet Explorer 9.
    The description scrollbar appears, but does not scrolls


If you use Chrome or Firefox, the description scrollbar allows you to scroll through text as expected.

If you must use Internet Explorer 9, the mouse track ball or wheel allows you to scroll.

If you use Internet Explorer 11, the description scrollbar appears and you can click and scroll through entire text.

Related Problem: PRB629773

Seen In

Dublin Patch 7 Hot FIx 4
Fuji Patch 1
Fuji Patch 3
Fuji Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-11-03 10:13:41