Steps to Reproduce
- After restart, change node/instance language to any non-English language (e.g. German).
- Copy an item.
- Check that the prefix to name appears in the correct language.
- Change the node/instance language to English.
- Copy an item again.
Note that the prefix is in the original language.
The fix is within the ServiceNow code base so a true workaround is not possible. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix to this issue.
A temporary workaround is to restart the instance and try the flow in the desired language.
Related Problem: PRB649111