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Description

On a requested item form, the Personalize Form list shows sys_id rather than the name of the menu item.

Steps to Reproduce

  1. Navigate to Service Catalog > Hardware > Sales Laptop.

  2. Check some Optional Software checkboxes and click Order Now.

  3. Check out.

  4. From the Order status page, go to the requested item created.

  5. On the Requested Item form, click Personalize Form.

    Notice that variables are showing as sys_id.

 

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB641776

Seen In

Fuji Patch 3
Fuji Patch 6
Fuji Patch 8

Fixed In

Fuji Patch 9
Geneva
Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-06 15:40:21
Published:2016-09-21