Registering an on-premise instance in the HI CMDB 


In order to register an on-premise instance in the HI CMDB, a change request should be created. A service catalog item named Register On-Premise Instance is available to users with the customer_admin and partner_admin role. The Register On-Premise Instance option is for customers that already have an on-premise instance and need to request that their instance be added to the CMDB in HI.
This video describes how to register an on-premise instance in the HI Configuration Management Database.
Use the steps in this section to register an on-premise instance on HI. If you need to make any modifications to the registration request (such as changing the Used For field) after you submit the request, click the Cancel button and submit a new request.

  1. Log in to HI at http://hi.service-now.com.
  2. Click Service Catalog.
  3. Click Register On-Premise Instance.

  4. In Company, type the company name.
  5. In Used For, click the drop-down and select what is appropriate.
  6. In Stats Page, provide the following information.
    The easiest method of obtaining this information is to copy/paste the instance stats.do (https://<instance-name>/stats.do).

    • Build date
    • Build tag
    • Instance name
    • Instance Id (instance IDs are unique and cannot be reused - if the instance ID provided is already registered in HI, then the system displays an error)

      If any of the 4 items are not provided, you cannot submit the request.

  7. Click Submit.

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Last Updated:2017-08-29 12:12:33