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Two-step checkout in order guide - Support and Troubleshooting
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KB0551691

Two-step checkout in order guide


6560 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Two-step checkout in order guide 

 

Overview

By default, order guides present the customer with a three-step ordering process:

  1. Describe Needs: Enter information as prompted. Order guide rules evaluate this information to determine which catalog items to order.
  2. Choose Options: Select configuration options for the ordered items and provide any additional information needed.
  3. Check Out: Review and edit item information, then click Submit Order to place the request.

 

Description

When the Two step option in order guide is selected, the Check Out step is omitted to provide a quicker two-step process. Therefore, when clicking on Checkout in the order guide, the request is submitted immediately and the order confirmation screen is displayed.

For more information, please refer to Service Catalog Order Guides.


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