Holding the shift key when hovering your mouse over a reference icon keeps the popup window open if the mouse is moved. Sometimes, the window will not have the 'X' in the top right to close the window. The issue seems to occur randomly.

Steps to Reproduce

  1. In the affected instance, hover mouse over a reference icon until popup window appears.
  2. Hold shift and move the mouse icon to keep the popup window open.

Occasionally, you will see that the popup window does not have the 'X' in the upper right corner to close the window.


Add the attached global UI script to your instance. This adds a close button to the popup on the hover event and the initial display of the popup. The popup will then be closed even if the popup is stuck in the open state.

Related Problem: PRB636708

Seen In

Fuji Patch 5
Fuji Patch 6
Fuji Patch 7 Hot Fix 5
Geneva Patch 5
Geneva Patch 6 Hot Fix 2
Helsinki Patch 0 Hot Fix 1

Fixed In

Fuji Patch 10
Geneva Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-11-04 11:26:36