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Description

In the Service Catalog, the topmost catalog link is missing, or the topmost category link is invalid, pointing to .do.

 

Steps to Reproduce

 

  1. Log in a pre-Helsinki instance on two browsers:
    • impersonate an admin on one browser
    • stay as maint on the other browser
  2. In both browser sessions, open the CMS portal (./ess) and directly navigate to catalog_find_cms: <instance_name>.service-now.com/catalog_find_cms.do?sysparm_catalog_view=catalog_default.
  3. In the maint session, clear the cache and perform a search (for example, search for iPhone).
  4. Observe the Service Catalog header in the Found In widget.
  5. In the admin session, clear the cache and perform a search (for example, search for iPhone).
    Notice that the Service Catalog header is missing in the Found In widget.

Workaround

This issue was fixed in Helsinki, where the category tree handling and dependency were redesigned.

If an upgrade is not possible yet, a system administrator needs to login to clear the instance cache and have it rebuilt as Admin.

 


Related Problem: PRB631062

Seen In

Eureka Patch 10
Eureka Patch 10 Hot Fix 1
Eureka Patch 11
Fuji Patch 10
Geneva Patch 3 Hot Fix 11
Geneva Patch 6
Geneva Patch 7
Geneva Patch 8
Geneva Patch 8 Hot Fix 1

Fixed In

Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-27 04:03:21
Published:2018-02-27