Recent documents show HTML format for knowledge articles on the mobile UI.

Steps to Reproduce

  1. Navigate to Knowledge > Published.
  2. Access a knowledge article with HTML format tags.
  3. Switch to the mobile UI.
  4. In the Recent Documents home page section, click the link for the article from step 2.

Note that the Text field shows html format.




This issue is under investigation by our Development team. Updates will be provided as they become available. Subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB645775

Seen In

Fuji Patch 4 Hot Fix 4

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-04-04 11:04:59