When a single content item [sc_content_item] is presented at the top of search results, a JavaScript exception is thrown and the Found In widget does not show the content item in its parent category.

Steps to Reproduce


  1. In the Service Catalog, create or find a content item with a type of external.
  2. Set the order to -1000 to ensure that this content item is displayed at the top of search results.
  3. Navigate to Self-Service > Service Catalog.
  4. Search for the content item and open the category page with the content item.
    The error logs show the following exception: catArr is undefinedSimilar behavior occurs when searching for an external content item on the Found in widget, which shows: is empty.


This problem was fixed in Helsinki.

The error only occurs when the first item in the search result is a content item (external type). Ensure that the search result contains more than 1 item and that the first item is not a content item. Widening the search results and adding a higher order value to the content items can help.

Related Problem: PRB644302

Seen In

Fuji Patch 3
Fuji Patch 5
Geneva Patch 4

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-21 04:00:47