Survey instance is not created if a user has a pending survey instance for the same survey

The Create Assessment record is not created if user has a pending survey instance for the same survey.

 

1. Create a trigger condition for the Customer satisfaction survey survey.
2. Add a trigger condition on the incident table that fires when incident state is closed.
3. Set the Repeat interval to 5 seconds.
4. Try closing an incident with caller_id="abel tutor".
   The system creates a Survey Instances record assigned to Abel Tutor with a State of Ready to take.
5. Close another incident with caller_id="abel tutor"
   No additional Survey Instances record is created for Abel Tutor because the previous instance is not completed.

There are two workaround options:

• Use legacy survey.
• In Fuji patch 1 and later relases, cancel the previous survey and receive a new one. You can still only provide feedback for one task that is the latest closure.