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Description

When setting an item in the Order Guide to "inactive," the item still appears in the Order Guide and is available for users to order. This is reproducible on Dublin and Eureka. If a catalog item has been deactivated, it should not display in the Order Guide.

Steps to Reproduce

  1. Navigate to Order Guide > New Employee Hire.
  2. Under the Rule base, click on any Office Desktop catalog item and make it inactive.
  3. Click Save.
  4. Return to the New Employee Hire order guide.
  5. Click on Try it to place an order.
    The inactive Office Desktop item still appears in the Order Guide. 

Workaround

The only workaround available at the moment is to remove the catalog item from the Order Guide.

If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix to this issue. 

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Related Problem: PRB609182

Seen In

Dublin Patch 1
Fuji Patch 2 Hot Fix 1
Fuji Patch 8 Hot Fix 1
Geneva Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-05-05 13:29:05
Published:2015-09-10