An incorrect value can be added in the repository_base_url field for the ServiceNow Store. The system property sn_appclient.repository_base_url has the value http://localhost:8081 instead of the expected value of https://apprepo.service-now.com.

Steps to Reproduce

  1. Upgrade to Fuji Patch 7.
  2. Check the value in the repository_base_url field for the ServiceNow Store.
    Note that an administrator may be unable to update an existing app or install new apps.


Refer to the Fixed In list below to upgrade to a version in which the issue is fixed.

If it is not possible to upgrade at this time, execute the following script in Scripts - Background. To execute the script, you must be a system administrator with elevated privileges.

var new_url = 'https://apprepo.service-now.com/';
var prop_id = 'f3baeb32d700310092610eca5e610306';
new GlideUpdateManager2().loadXML(
    '<?xml version="1.0" encoding="UTF-8"?>' + 
    '<record_update table="sys_properties">' + 
    '<sys_properties action="INSERT_OR_UPDATE">' + 
      '<name>sn_appclient.repository_base_url</name>' + 
      '<sys_id>' + prop_id + '</sys_id>' + 
      '<value>' + new_url + '</value>' + 

Related Problem: PRB644929

Seen In

Fuji Patch Hot Fix 1
Fuji Patch 7

Fixed In

Fuji Patch 7 Hot Fix 3
Fuji Patch 8
Fuji Patch 9

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-04-12 07:28:30