182 views

Description

When using the iOS mobile app, there is no way to close an attachment after it is opened, leaving you unable to return to the app without closing and reopening it.

Steps to Reproduce

 

  1. Open the iOS mobile app on an iPhone.
  2. Log in to the demo instance.
  3. Go to any KB article with an attachment.
    There is no way to close the attachment and go back to the app without exiting the application.

Workaround

This issue is under investigation by our Development team. Updates will be provided as they become available.

Subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB609090

Seen In

Dublin Patch 3
Eureka Patch 4 Hot Fix 1

Fixed In

Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-09 08:59:41
Published:2015-09-09