When using the iOS mobile app, there is no way to close an attachment after it is opened, leaving you unable to return to the app without closing and reopening it.

Steps to Reproduce


  1. Open the iOS mobile app on an iPhone.
  2. Log in to the demo instance.
  3. Go to any KB article with an attachment.
    There is no way to close the attachment and go back to the app without exiting the application.


This issue is under investigation by our Development team. Updates will be provided as they become available.

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Related Problem: PRB609090

Seen In

Dublin Patch 3
Eureka Patch 4 Hot Fix 1

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-09 08:59:41