Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
List 'Splits' in the mobile list view do not render data correctly - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • List 'Splits' in the mobile list view do not render data correctly
KB0551226

List 'Splits' in the mobile list view do not render data correctly


748 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

In order to customize the data presented in a mobile list view, you can edit the List Layout for the mobile view. Adding begin_split and end_split items within that list view defines how the data is rendered in the mobile list view.

It was found that this functionality no longer works correctly on Eureka and Fuji.

If you switch to the card view by pressing the button at the top of the mobile screen, you can see that the mobile view is recognized and rendered correctly there; however, the list view is not (see attached files).

Steps to Reproduce

  1. Access an instance using the new mobile UI, Eureka or later.
  2. Navigate to an incident list.
  3. Switch to the mobile view.
  4. Right-click the list header and choose Personalize > List Layout.
  5. Add |-begin_split-| and |-end_split-| elements within that list view to define how the data is rendered in the mobile list view.
  6. Switch to the mobile UI.
  7. Go to Incident > Active.
  8. Note the split elements have no effect in the mobile UI.

 

Workaround

Split lists are not supported outside of the Legacy UI. To configure information visible in the list view in the new mobile UI, refer to Customize the mobile list view.

 

 


Related Problem: PRB611483

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • Screen Shot 2014-10-27 at 14.48.32.png
  • Screen Shot 2014-10-27 at 14.48.41.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.