A mandatory date time field accepts invalid inputs, such as any character, as a valid input. The value is obviously not saved but gives the impression that you met the criteria of the form.

Steps to Reproduce

  • On the Change Request form, create a UI Policy that sets the  to Mandatory.
  • Type any text into the Requested by date field--anything but a valid date. Submit the form.
  • Since it's not a valid input, we should not allow the form to be submitted, but the form submits anyway.


This issue is being investigated. Subscribe to this article to get an email as information becomes available. 

Related Problem: PRB597490

Seen In

Dublin Patch 1 Hot Fix 1
Eureka Patch 7
Geneva Patch 8 Hot Fix 1

Associated Community Threads

Community ThreadTitleResponsesUpvotes
https://community.servicenow.com/issues/1966Mandatory Date/time field may cause a lot of problems33

Article Information

Last Updated:2016-11-01 03:44:08