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'Submit canceled due to a script error' when Simultaneous Update Alert is enabled and certain forms (such as search screens) are submitted - Known Error
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  • 'Submit canceled due to a script error' when Simultaneous Update Alert is enabled and certain forms (such as search screens) are submitted
KB0551171

'Submit canceled due to a script error' when Simultaneous Update Alert is enabled and certain forms (such as search screens) are submitted


8477 Views Last updated : Jun 6, 2025 public Copy Permalink
KB Summary by Now Assist

Description

In the base system, the onSubmit client script, Simultaneous Update Alert, is enabled. A Javascript error occurs when you attempt to submit a form that does not have an "onnLoad_sys_updated_on" element defined. This blocks the operation. An example is a form that is loaded by search modules (using the Search Screen link type), such as incident_search.do, which does not load an actual record.

The error is displayed as glide.ui.js_error_notify. For admins, the error message is { onSubmit script error: TypeError: Cannot read property 'value' of null }... with the client script then being displayed.

Non-admins receive this simple message: Submit canceled due to a script error - please contact your System Administrator.

This issue occurs in Fuji and later releases.

Steps to Reproduce

  1. Log in to a Fuji or later instance.
  2. Ensure that the Simultaneous Update Alert client script is enabled (Active is checked).
    (/sys_script_client.do?sys_id=8ec642040a0a3c7400dc20a338770cc3)
  3. Load a search screen page (for example, /incident_search.do.)
  4. Populate one or more fields.
  5. Click the Search button.

Workaround

  1. Disable any client script starting with Simultaneous Update Alert.
  2. Import the attached workaround script, Simultaneous Update Alert - PRB631167.
  3. Enable the workaround script.
  4. Test a search screen.

Related Problem: PRB631167

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Attachments

Attachments

  • sys_script_client_d4f139ef4fc50200b4db50af0310c72a__PRB631167.xml

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