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Description

CMS site 'Search page' not overriding the Content Configuration 'Search page' when using the Search Results (Global) content block

Steps to Reproduce

  1. Go to Content Management > Configuration Page > remove the value in the 'Search page' field:
  2. Launch the out-of-box CMS site: https://<instance>.service-now.com/ess
  3. Enter the following to perform a global search from the CMS header: test
  4. Notice the 'Search page' specified within the CMS site record is displayed:
  5. Perform another search using the search widget and a blank page is displayed using this url because it's looking at the 'Search page' in the Content Configuration record:
    /ess/view_content.do?sysparm_sys_id=?sysparm_search=test
  6. Expectation is that it should display the 'Search page' from the CMS site

Workaround

Remove the base system Search Results (Global) content block programmatic record and import the attached version in XML format.


Related Problem: PRB614862

Seen In

Dublin Patch 1
Eureka Patch 11
Eureka Patch 6
Eureka Patch 7
Fuji Patch 1
Fuji Patch 2 Hot Fix 1
Fuji Patch 3
Fuji Patch 7 Hot Fix 5
Helsinki Patch 6 Hot Fix 1

Associated Community Threads

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Article Information

Last Updated:2017-01-11 12:46:46
Published:2015-08-30