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Deep linking in mobile view does not work without a session. - Known Error
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  • Deep linking in mobile view does not work without a session.
KB0551125

Deep linking in mobile view does not work without a session.


1599 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Deep linking in mobile view does not work without a session. Instead, when you authenticate, it sends you to external_logout_complete.do. Then you are sent home, not to the deep link you clicked.

Steps to Reproduce

  1. Impersonate a user.  
    Ensure that this is a user account you can also log in to directly without impersonation. 
  2. Access a record that this user should be able to access using deep linking.
    For example, a change request or incident that the user has permission to view. 
  3. Copy the URL of this record.
    You can right-click the record header and select Copy URL or open the record in a new tab and copy the URL directly from the browser.  
  4. Email a copy of the URL to yourself.
  5. Open the email on your mobile device and click the link.
    You are redirected to the external_logout_complete.do page.
  6. Navigate directly to the instance. For example, https://<instance>.service-now.com.
  7. Log in with the user account selected in step 1.
    The link should be remembered and you should be directed to the linked record chosen in step 2 after a successful login. Instead, the user's homepage is loaded. 

Workaround

Th issue does not occur in the new Mobile UI that is available in Eureka and later releases.


Related Problem: PRB587892

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