When a knowledge admin (or anyone who should be able to create knowledge articles) attempts to use the Knowledge > Articles > Create new module, they are brought to a blank knowledge form and are unable to fill in any information.

Steps to Reproduce

  1. Log in as or impersonate a knowledge_admin user.
  2. Navigate to Knowledge > Articles > Create new.
    Note that you are unable to create an article.


Remove the condition from sys_security_acl_65bbd9bcd71221004792a1737e610389:

  1. Log in as an admin.
  2. Navigate to System Security > Access Control (ACL).
  3. Elevate your security privileges (if not maint).
  4. Search for the record where the sys ID value is: 65bbd9bcd71221004792a1737e610389.
    For example:
  5. Open the record that is found.
  6. Remove the value in the Condition field.
  7. Save the record.

Related Problem: PRB638127

Seen In

Fuji Patch 12 Hot Fix 1
Fuji Patch 6
Fuji Patch 7
Fuji Patch 7 Hot Fix 5
Geneva Patch 4
Geneva Patch 5
Geneva Patch 7

Fixed In

Fuji Patch Hot Fix 1
Fuji Patch 6 Hot Fix 1
Fuji Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-09-26 07:26:08