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Product documentation delivery changes 



Table of contents


Overview
Key features of new site
Comparison of wiki and new product documentation site features
FAQs

 


Overview


By the end of 2015, product documentation for new releases will be provided on a new website.

 

Key features of new site


  • Release-specific search and navigation – Users can search or browse content by release.
  • Multi-level navigation – Users can browse the content hierarchy and see all the content available. 
  • Print/PDF for a single topic or multiple topics – Users can print or create a PDF of all the content at any level in the content hierarchy. (For example, Discovery content or everything about password reset.)
  • Support for major browsers, including Microsoft Edge.

 

 

Comparison of wiki and new product documentation site features


Wiki features

New documentation site features

Single-level navigation on the left

Multi-level navigation on the left that lets users browse the complete content hierarchy.

Landing page displays “Featured content” and “Recent Changes”.

Landing page displays “What’s New,” “Most Viewed,” and “Featured Content”.

Users can search wiki, communities, and KB content. 

No highlighting of search terms in the content.

Users can search only the content on the documentation site. To search the new site, wiki, Community, and KBs, go to http://www.servicenow.com/support.html.

Site map

The left navigation area provides a complete hierarchy of content that, when expanded, shows all the content.

Help for the site provided through wiki help.

Help for the site provided through a KB and a video.

Users can choose wiki pages to include in a single "book".

Users can print a multi-page PDF (or paper) "book" at any level of the navigation hierarchy. Whichever topic is selected, users can print that topic and everything under that topic. The ability to pick a custom set of topics for a custom book is in plan for a future version of the site.

Users can download a page as a PDF.

Users can save a selected topic or topics as PDF.

For the printable version, users can print only the selected topic.

Users can print out or create a PDF for the selected topic or the selected topic and all topics below the topic in the content hierarchy.

Users must log in to the site to provide feedback.

Users can provide feedback without logging in. However, if you'd like a reply to your feedback, you must either log in or add your email address to your comment.

Related topics are provided to the right of some topics.

Related topics are included at the bottom of the topics where appropriate.

Breadcrumbs

These remain the same.

Subscribe to a page for notifications of changes (permalink).

This is not currently available on the new site.

Not available with the wiki.

Responsive design that supports mobile devices.

Not available with the wiki.

Navigation icons now allow a user to quickly move up and down the tree.

 

 

FAQs


Why are you creating a new site for product documentation? 

We’ve received a lot of feedback that it’s hard to find content for specific releases in the wiki and that the wiki is hard to use on mobile devices. To solve this problem and provide a foundation for richer features, we’re working on a new site for delivering product documentation.

What are the key features of the new site?

  • Release-specific search and navigation. Users can search or browse content by release.
  • NEW: Users can search by product area (for example, IT Operations Management or at a lower level, such as User Interface).
  • Multi-level navigation. Users can browse the content hierarchy and see all the content available. 
  • Print/PDF for a single topic or multiple topics. Users can print or create a PDF of all the content at any level in the content hierarchy. (For example, all Discovery content or everything about password reset.)
  • Responsive design that supports mobile devices

For a detailed comparison of features for the wiki and the new site, see the table included in this KB.

When does the new site go live?

The new site is available to all users at docs.servicenow.com.

What happens to the wiki?

The wiki will be retired in December 2017.

How can I learn more about using the new site?

The new site has information about searching, providing feedback, and known issues.  Refer to the Using this Site topic in the new site.

Article Information

Last Updated:2017-11-02 14:30:09
Published:2015-08-12