Requesting an instance rename  


Requesting a production instance rename

There is no automated feature for production instance renames. Users will need to contact Customer Support who can submit the request on their behalf.
Requesting a non-production instance rename

Users can request an instance rename for non-production instances using the service catalog, instead of submitting their request as an incident or contacting Customer Support.
  1. Navigate to hi.service-now.com.

  2. Click Service Catalog and, under Instance Management, click Rename an Instance.

  3. In Please select the Instance, specify the instance to rename from the filtered reference field. (If you are having trouble finding your instance, use "*" for a "contains" query.) 
    • Reminder: Production instance rename requests are to be requested through Customer Support.

  4. Specify the expected date for renamed instance to be available.
    Note: Add the date you would like the cut over to happen. This date MUST be at least 3 days from the day you are opening your rename ticket.  


  5. Specify how long the old URL should be active after renaming.
    Note: By default, ServiceNow retains the old URL for 2 business days. It can retain the old URL for up to 7 days. 


6. Review the ServiceNow naming policy (KB0550841) to avoid naming-convention conflicts and delays in processing. Check the box right next to it.

7. Click Submit.

    A new change request is created for the rename request, and the request is displayed automatically.

    As needed, add people to the Watch list and any Additional comments as necessary.

8. Click Update.

(Quick Link to Change Form)


Please keep in mind following:

a. There will be approx. 2 hours of downtime for the instance that will be renamed. Bear in mind that the two hours downtime are previous to the cutover.

b. After the rename cutover, please be aware that clone functionality for your instance may be disabled for up to 2 or 7 business days (depending on the chosen availability of the old URL) as we proceed with cleanup for this maintenance operation.

c. Email settings are reset to OOB settings and updated to reflect the new instance name. This change is made after the new instance URL becomes available. *Any inbound emails sent to the old instance email may be lost after this change has been made.* Customers will likely need to update the email settings in their instance to reflect any previously implemented customizations.

Article Information

Last Updated:2018-01-24 06:47:07