The print and feedback links on kb_view do not work properly. Clicking Print should open a new window to print. Clicking Feedback should change the focus to the comments field. Clicking either link causes the page to reload as if it is going to perform an action, but it returns to the same view on the same page.

Steps to Reproduce

  1. Log in to an instance that has Eureka Patch 10 installed.
  2. View any knowledge article.
  3. Do one of the following:
    • Click Print
    • Click Feedback

The page reloads instead of opening a new window to print or changing focus to the Comments field.


Import the attached XML files. You may need to clear the instance cache after importing.

Related Problem: PRB631257

Seen In

Eureka Patch 10
Eureka Patch 11
Eureka Patch 11 Hot Fix 2
Eureka Patch 8
Fuji Patch 3
Fuji Patch 6
Geneva Patch 5 Hot Fix 4

Fixed In

Eureka Patch 12

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-09-02 06:02:20