If a string field has a data type of mediumtext and the field Type is changed to Reference, the label for the field is not displayed.

Steps to Reproduce

  1. Navigate to Incident > Open.
  2. Open an incident record.
  3. Right-click on the Caller field label and select Configure Dictionary.
  4. Change the Type field from Reference to String.
  5. Change the Max length to 256.
  6. Right-click in the header bar and select Save.
  7. Change the Type field back to Reference.
  8. Click Update.
  9. The incident form from step two should be displayed. If it is not, navigate to the incident form.
    Note that the field label is now missing.


 Please create an incident with ServiceNow Customer Support and they will perform the data correction steps. 

Related Problem: PRB601401

Seen In

Calgary Patch 3 Hot Fix 1
Calgary Patch 5
Dublin EA 7
Dublin EA 8
Dublin Patch 1
Eureka Patch 1 Hot Fix 2
Eureka Patch 13 Hot Fix 5
Eureka Patch 3 Hot Fix 1
Eureka Patch 7 Hot Fix 1
Fuji Patch 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 4 Hot Fix 4
Geneva Patch 5
Geneva Patch 7
Helsinki Patch 1
Helsinki Patch 5
SR - ITOM - Discovery and Service Mapping - v1.0.35
Fuji Patch 1

Intended Fix Version


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Associated Community Threads

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Article Information

Last Updated:2019-10-08 06:37:40