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Description

If a string field has a data type of mediumtext and the field Type is changed to Reference, the label for the field is not displayed.

Steps to Reproduce

  1. Navigate to Incident > Open.
  2. Open an incident record.
  3. Right-click on the Caller field label and select Configure Dictionary.
  4. Change the Type field from Reference to String.
  5. Change the Max length to 256.
  6. Right-click in the header bar and select Save.
  7. Change the Type field back to Reference.
  8. Click Update.
  9. The incident form from step two should be displayed. If it is not, navigate to the incident form.
    Note that the field label is now missing.

Workaround

 Please create an incident with ServiceNow Customer Support and they will perform the data correction steps. 


Related Problem: PRB601401

Seen In

Calgary Patch 3 Hot Fix 1
Calgary Patch 5
Dublin EA 7
Dublin EA 8
Dublin Patch 1
Eureka Patch 1 Hot Fix 2
Eureka Patch 13 Hot Fix 5
Eureka Patch 3 Hot Fix 1
Eureka Patch 7 Hot Fix 1
Fuji Patch 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 4 Hot Fix 4
Geneva Patch 5
Geneva Patch 7
Helsinki Patch 1
Helsinki Patch 5

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-09-11 06:57:10
Published:2016-08-09