Notifications

1458 views

Description

If a string field has a data type of mediumtext and the field Type is changed to Reference, the label for the field is not displayed.

Steps to Reproduce

  1. Navigate to Incident > Open.
  2. Open an incident record.
  3. Right-click on the Caller field label and select Configure Dictionary.
  4. Change the Type field from Reference to String.
  5. Change the Max length to 256.
  6. Right-click in the header bar and select Save.
  7. Change the Type field back to Reference.
  8. Click Update.
  9. The incident form from step two should be displayed. If it is not, navigate to the incident form.
    Note that the field label is now missing.

Workaround

 Please create an incident with ServiceNow Customer Support and they will perform the data correction steps. 


Related Problem: PRB601401

Seen In

Calgary Patch 3 Hot Fix 1
Calgary Patch 5
Dublin EA 7
Dublin EA 8
Dublin Patch 1
Eureka Patch 1 Hot Fix 2
Eureka Patch 13 Hot Fix 5
Eureka Patch 3 Hot Fix 1
Eureka Patch 7 Hot Fix 1
Fuji Patch 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 4 Hot Fix 4
Geneva Patch 5
Geneva Patch 7
Helsinki Patch 1
Helsinki Patch 5
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - Audit Management PA Content - Madrid 2019 Q1
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Risk Management PA Content - Madrid 2019 Q1
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITBM - Agile 2.0 Dashboards v1.0
SR - ITBM - Scrum Dashboards Common v1.0
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - CarbonBlack Integration - New York 2019 Q3
SR - SIR - Have I Been Pwned Integration - New York 2019 Q3
SR - SIR - McAfee ESM Integration - Madrid 2019 Q1
SR - SIR - Palo Alto Firewall Integration - New York 2019 Q3
SR - SIR - Palo Alto WildFire Integration - New York 2019 Q3
SR - SIR - Qradar SIEM Integration - Madrid 2019 Q1
SR - SIR - RecordedFuture Integration - New York 2019 Q3
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - SIR - WHOIS Integration - New York 2019 Q3
SR - VR - Rapid7 - London 2019 Q2 v.6.2.1
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2
Fuji Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-09-18 08:05:02
Published:2016-08-09