When viewing a knowledge article, selecting the 'Print' link does not work. When you click the link, another window with a 'Click to Print' button should appear.


Steps to Reproduce

  1. Login a pre-Fuji or pre-Geneva instance using Knowledge v1
  2. Navigate to Self-Service > Knowledge.
  3. Select any knowledge article.
  4. Click the Print link.
  5. Notice that nothing happens.


Since the Fuji release, the Print button was deprecated and eventually removed. Use the top-right cogwheel menu to display a printer-friendly version of the article instead.


Related Problem: PRB624175

Seen In

Eureka Patch 10
Eureka Patch 10 Hot Fix 1
Fuji Patch 11
Fuji Patch 12 Hot Fix 1
Fuji Patch 4 Hot Fix 4
Fuji Patch 8
Helsinki Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-27 05:54:24