Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Stock ACLs prevent com.glide.attachment.max_size property from being checked for non-admin users - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Stock ACLs prevent com.glide.attachment.max_size property from being checked for non-admin users
KB0550646

Stock ACLs prevent com.glide.attachment.max_size property from being checked for non-admin users


667 Views Last updated : Oct 17, 2023 public Copy Permalink
KB Summary by Now Assist

Description

The Attachment Size Warning is not shown to non-admin users because the system property com.glide.attachment.max_size is checked incorrectly. The com.glide.attachment.max_size property is checked on the client side using GlideRecord. The stock ACLs prevent the property from being read for non-admin users, giving the impression that the attachment can be uploaded. However, the size limit is still enforced server side so the attachment never uploads and the progress bar is displayed indefinitely.

Steps to Reproduce

  1. Set com.glide.attachment.max_size to 1.
  2. Navigate to /incident.do.
  3. Try to load an attachment that is > 1mb.
    The error message is displayed.
  4. Impersonate Abel Tutor.
  5. Navigate to /incident.do.
  6. Try to load an attachment that is > 1mb.
    The error message is not displayed.

Workaround

Import the attached sys_properties.* ACL, which will extend the read-roles to the field level.

Then, add the public role to com.glide.attachment.max_size.

 


Related Problem: PRB624845

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • sys_security_acl_46a4f9742fa2b50035dae29b91a1890f.xml

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.