Knowledge search ignores search terms containing fewer than 3 characters. For example, the Japanese word 'Tokio' (東京 ) does not return results, but ' Tokio office' ( 東京オフィス) does return results. Search works as expected on the UI page.

Steps to Reproduce


  1. On an instance with the I18N Japanese language installed, create a knowledge article with the Short description 東京.
  2. Navigate to Self-Service > Knowledge.
  3. Search for 東京.
    No results are returned.


This problem has been fixed in Geneva and onward with the Knowledge Management v3, that has introduced the system property 'glide.knowman.search_character_limit'. This can be set to the value 2, allowing searches for shorter terms.



Related Problem: PRB629834

Seen In

Fuji Patch 5
Fuji Patch 7 Hot Fix 3
Geneva Patch 3 Hot Fix 2
Geneva Patch 6

Associated Community Threads

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Article Information

Last Updated:2019-06-27 05:54:17