Steps to Reproduce
- On an instance with the I18N Japanese language installed, create a knowledge article with the Short description 東京.
- Navigate to Self-Service > Knowledge.
- Search for 東京.
No results are returned.
This problem has been fixed in the Fuji release (and onward) with the Knowledge Management v3, that has introduced the new property 'glide.knowman.search_character_limit', which can be set to the value 2, allowing searches for shorter terms.
Related Problem: PRB629834