Knowledge search ignores search terms containing fewer than 3 characters. For example, the Japanese word 'Tokio' (東京 ) does not return results, but ' Tokio office' ( 東京オフィス) does return results. Search works as expected on the kb_home.do UI page.
Steps to Reproduce
- On an instance with the I18N Japanese language installed, create a knowledge article with the Short description 東京.
- Navigate to Self-Service > Knowledge.
- Search for 東京.
No results are returned.
This problem has been fixed in Geneva and onward with the Knowledge Management v3, that has introduced the system property 'glide.knowman.search_character_limit'. This can be set to the value 2, allowing searches for shorter terms.
Related Problem: PRB629834