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Remove Demo Data from a ServiceNow Instance - Support and Troubleshooting
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KB0550107

Remove Demo Data from a ServiceNow Instance


32847 Views Last updated : Jul 9, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

Demo data is typically included when an instance is created and is commonly removed prior to using the instance in a production environment.  

It is strongly encouraged that demo data removal on production be successfully tested and verified on a non-production instance before requesting that demo data be deleted.

Users with the customer_admin or partner_admin role can request demo data removal on an instance.

To request that demo data be deleted, follow these steps:

  1. Navigate to Now Support.
    1. Instructions for creating a case can be found in KB0960058 – How to create a case on Now Support.
  1. The following information should be provided when creating the case: 
    1. Case type: Service request
    2. Subject: Delete demo data
    3.  Instance(s) impacted: select the instance(s) from which to remove demo data
    4. Describe the issue: Provide the following information
      1. If the instance selected is production, specify whether the removal of demo data has been tested in a non-production instance, whether the production instance is live, or whether the request is to remove demo data in a live production instance without testing.
      2.  It is strongly encouraged that demo data removal on production be successfully verified on a sub-production instance that is a recent clone of the production instance.
      3. Requested date and time to remove demo data (actual date and time will be based on resource availability).

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