Issue
Demo data is typically included when an instance is created and is commonly removed prior to using the instance in a production environment.
It is strongly encouraged that demo data removal on production be successfully tested and verified on a non-production instance before requesting that demo data be deleted.
Users with the customer_admin or partner_admin role can request demo data removal on an instance.
To request that demo data be deleted, follow these steps:
- Navigate to Now Support.
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- Instructions for creating a case can be found in KB0960058 – How to create a case on Now Support.
- The following information should be provided when creating the case:
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- Case type: Service request
- Subject: Delete demo data
- Instance(s) impacted: select the instance(s) from which to remove demo data
- Describe the issue: Provide the following information
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- If the instance selected is production, specify whether the removal of demo data has been tested in a non-production instance, whether the production instance is live, or whether the request is to remove demo data in a live production instance without testing.
- It is strongly encouraged that demo data removal on production be successfully verified on a sub-production instance that is a recent clone of the production instance.
- Requested date and time to remove demo data (actual date and time will be based on resource availability).
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